Returns & Exchanges
At By Billie, we want you to love your new pieces, so we offer a 30-day return window for all unworn items in their original condition. Please note that all returns are processed for store credit or exchange unless the item is deemed faulty.
Check Eligibility
Ensure your items are unworn, unwashed, and have all original tags attached before initiating your return.
Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack and Post
Securely package your items and use the prepaid shipping label provided in the portal to drop your parcel at any authorized shipping location.
Receive Credit
Once our warehouse team inspects and approves your return, your store credit or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing